14 DAYS

EXCHANGE & RETURN

DESIGNED IN DENMARK
CUSTOMER SERVICE

9.00 AM TO 3.00 PM

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GOTS CERTIFIED

LUXKIDS ApS is certified to the Global Organic Textile Standard (GOTS), with license number CU842535.
GOTS is a respected international certification standard for organic textiles, and we are proud to offer
many soft gallery styles that are GOTS-certified.

The GOTS certification certifies and tracks organically grown cotton from the source to the final product.
In addition, all the production facilities involved in making
our GOTS-certified products have fulfilled strict
social, environmental, and chemical requirements. 

See our available GOTS-certified styles here

LUXKIDS and soft gallery's GOTS certification

More information about the Global Organic Textile Standard can be found here: www.global-standard.org

  

SUSTANABILITY REPORT

 

Each year, together with our sister brands at LUXKIDS, we develop a Sustainability Report to provide transparency.
The report also includes our sustainability strategy and the progress we are making to fulfill it.

Read LUXKIDS' Sustainability Report here

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Do you need help? Maybe you can find your answer in our FAQ. 
Otherwise do not hesitate to contact us.

 Phone: +45  61 28 30 23

 Mail:  shop-softgallery@luxkids.dk

Opening hours for customer service
Mon - Fri 9.00AM to 3.00PM

LUXKIDS ApS
att. soft gallery
Løversysselvej 3C
7100 Vejle
cvr. 37284408

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FIND THE RIGHT SIZE

If you are in doubt about which size fits the child, use our indicative size guide. By measuring the child, you can quickly find the size that will fit..

SOFT GALLERY - GIRL

SIZE (CM) 3Y 4Y 5Y 6Y 7Y 8Y 9Y 10Y 11Y 12Y
HEIGHT 98 104 110 116 122 128 134 140 146 152
CHEST 54,25 56 58 60,5 63 65 68,25 71,5 74,75 78
WAIST 52,5 54,5 55 56 57 58 59,75 61,75 63,63 65,5
HIPS 56 60 62 64 66 70 73,5 77 80,5 84
INSEAM 41 45,5 49,25 52 56 59,75 62,75 65,75 68,63 71,5

SOFT GALLERY - BOY

SIZE (CM) 3Y 4Y 5Y 6Y 7Y 8Y 9Y 10Y 11Y 12Y
HEIGHT 98 104 110 116 122 128 134 140 146 152
CHEST 54,25 56 58 60,5 63 64 67,5 71 74,5 78
WAIST 52,5 54,5 55 56 57 59 61,25 63,5 65,75 68
HIPS 56 60 62 64 66 68 71,1 74,25 77,75 81
INSEAM 41 45,5 49,25 52 56 59,25 62,1 65 67,75 70,5

SOFT GALLERY - BABY

SIZE (CM) 3M 6M 9M 12M 18M 24M 36M
HEIGHT 62 68 74 80 86 92 98
CHEST 42,5 45,5 47,25 49 50,75 52,5 54,25
WAIST 41,5 44 45,75 47,5 49 50,5 52
HIPS 41 44,25 46,5 48,75 51 53,25 55,5
INSEAM 21,5 23,75 27 30,25 33,5 37 40,5
Size guide
1 HEIGHT:

From the top of the head to the floor.

2 CHEST:

Around the fullest part of the neck, at the base.

3 WAIST:

Around the narrowest part of the waist.

4 HIPS:

Around the widest point of the hips.

5 INSEAM:

From the crotch to the floor.

INTERNATIONAL DELIVERY

Sweden

If you order delivery to an address in Sweden, we will ship your parcel with GLS. The delivery time is approx. 2-4 weekdays, and your parcel will typically be delivered Monday – Friday. Please note that during sale periods, the delivery time may be delayed. 

You have the following delivery options:

  • GLS to parcel shop - 14 euro
  • DHL EXPRESS EU (1-2 days) - 24 euro

Other countries

We deliver to the countries listed below, and the parcel will be shipped with UPS to countries in Europe and with DHL to all other countries. The delivery options and costs vary depending on the country, and the price is calculated and presented at checkout.

Note! If you are located outside EU and Norway, local customs duties and taxes may be imposed upon delivery of your order. These costs are not covered in the prices presented on this web shop. Please check your local import regulations for more information.

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Greenland
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Saudi Arabia
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

RETURNS

When you shop at www.soft-gallery.com, you have the right to withdraw from the contract within 14 days af receiving the order and then return the good(s) to us. 

NOTE! Your withdrawal / return right on orders placed in November and December is extended until the 15th January.

To exercise your right of withdrawal, you must do the following:

  1. Print the return note and put it in your return parcel.
  2. Send your return parcel with delivery at LUXKIDS ApS, att: soft gallery, Løversysselvej 3C, 7100 Vejle, Denmark. 

Note! You must bear the costs of returning of the good(s) and find a return label yourself. We do not accept parcels sent with cash on delivery (COD), to a parcel shop, or by personal handover at our location. 

 

EXCHANGE FOR ANOTHER

If you want to change to another size, colour or style, please return the item(s) you do not want and place a new order. 

If you return all of your order, we will refund the costs of delivery* on your original order. The return cost must be covered by you.

 

REFUNDING

We will reimburse you all payments received from you, including the costs of delivery*, no later than 14 days from the day we receive the return parcel at our warehouse.

We will carry out such reimbursement using the same means of payments, as you used for the initial transaction, unless you have clearly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

 

*Local customs duties and taxes not included.

WISHLIST AND COMPARE

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