Terms of service
GENERAL INFORMATION
This website (www.soft-gallery.com) is provided by LUXKIDS ApS, Løversysselvej 3 C, 7100 Vejle, Denmark. CVR 37284408. Phone +45 61 28 30 23, e-mail: shop-softgallery@luxkids.dk. If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service at:
• Email: shop-softgallery@luxkids.dk
• Phone: +45 61 28 30 23
Customer Service opening hours:
Monday - Friday at 9am - 3pm
If you do not understand parts of the Terms of service, we recommend that you contact Customer Service before you start shopping on the Website.
IMPORTANT NOTICE
Read the Terms of service carefully before you order goods from www.softgallery.com. These terms of service (the "Terms of service") apply when you order or buy goods on the Website. The Terms of service may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms of service every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means LUXKIDS ApS.
If you do not accept these Terms of service, you cannot order or purchase goods on the Website.
You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. Read more under "Right of withdrawal".
The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract. Read more under "Non-conforming goods and incorrect goods".
Ordering
The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.
We can only process your order if the delivery address is a parcel shop, residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.
We reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified.
- Your order is placed with the purpose of committing fraud etc. or placed in connec-tion with a criminal offense or other unlawful activities.
- There is an inadvertent error on the Website, such as a payment error or the like.
- We have reasons to believe that you are under the age of 18.
Contracts can only be concluded on the Website. We do not process orders made in emails, letters, faxes or over the phone.
At what point in the ordering process are you bound by your order?
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
When you click "Order and pay" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".
Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you.
You will receive an email confirming your order.
After the conclusion of the contract, the provisions on withdrawal apply, see below.
Language of the Contract
The Contract may only be concluded in English and Danish.
Access to the Contract
You will receive a confirmation of the content of the contract and a copy of these Terms of service by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently. Please read more under "Order tracking and view history".
Measures against fraud
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
MEANS OF PAYMENT
We accept the following means of payment:
- MasterCard
- Maestro
- Visa
- Visa Dankort
- Mobilepay
- PayPal
CVV (Credit Card Verifikation Nummer)
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Payment procedure
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.
PRICES AND DELIVERY
All the listed prices for goods and delivery do not include local customs and value-added taxes.
If you are located outside EU and Norway, local customs duties and taxes may be imposed upon delivery of your order.
Please check your local import regulations for more information.
Costs relating to delivery, freight or postage may vary and are added to each order.
For delivery in Denmark, we ship your parcel with GLS & PostNord.
For delivery in Europe, we ship your parcel with GLS, Bring, DPD, UPS, FedEx
Costs relating to delivery in all countries (except Denmark) are presented at check-out and vary from country to country.
Currency
The prices on the Website are shown in the currency applicable to your country. Your delivery address determines the applicable currency.
Please note that a change of country of delivery may influence the price and delivery costs.
You can pay in the following currencies:
- Danish kroner (DKK)
- EURO (EUR)
Delivery
We deliver to:
-
AustriaBelgiumBulgariaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceLithuaniaNetherlandsPolandPortugalRomaniaSlovakiaSloveniaSpainSweden
-
Leveringspriser:
Cyprus, Greece, Romania, Slovakia – 40 EUR
All other EU countries – 21 EUR
-
Delivery Terms
Goods will be delivered to the delivery address specified in the order. We deliver to parcel shops, residential and business addresses.
Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".
Separate deliveries
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
RETURN
You have the right to withdraw from this contract within 14 days from the day you receive your order.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
NOTE: Your return right on orders placed in November and December is extended until the 15th January.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.
HOW TO RETURN
Please print the return note HERE and include it in your return parcel.
Send your return parcel to the following address:
LUXKIDS ApS
att: soft gallery
Løversysselvej 3 C
7100 Vejle
Phone: +45 61 28 30 23
E-mail: shop-softgallery@luxkids.dk
Note! You must bear the costs of returning of the good(s) and find a return label yourself. We do not accept parcels sent with cash on delivery (COD), to a parcel shop, or by personal handover at our location.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
THE REFUND
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we have received the return package at our warehouse.
We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have clearly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold the reimbursement until we have received the return goods, or you have supplied evidence of having returned the goods, whichever is the earliest.
NON-CONFORMING GOODS AND INCORRECT GOODS
If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service at shop-softgallery@luxkids.dk - Please provide the order number, description of what is wrong with the good(s), and photos of the incorrect/non-conforming good(s). Please send us all this information in one email. We will get back to you with a solution.
OTHER MATTERS
Updating the website
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
Force Majeure
We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.
The completeness of the contract
These Terms of service constitute the complete terms of the contract between us.
Invalidity
If one or more of the provisions in the Terms of service are declared fully or partially invalid, the remaining provisions still apply.
Assignment
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
Privacy Policy
We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the Website in general.
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone or email. You can find our contact information under "General information" above.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address: shop-softgallery@luxkids.dk
Choice of law and jurisdiction
Any contracts concluded between us using these Terms of service are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.
International